Write to us
Write to us at Autonet Insurance Services, Complaints Department, Nile Street, Burslem, Stoke-On-Trent, ST6 2BA.
In order to resolve your complaint as quickly as possible, please include the following information in your letter:
- A description of your concern.
- What you’d like us to do to put things right.
- Your name and address.
- A daytime phone number and best time to contact you.
- Your client reference number – this can be found in the top right hand corner of any correspondence we have issued to you and helps us to find the policy you are complaining about.
Why we need this information:
This will help us to understand your issue and what has gone wrong to make sure we can get your complaint to the right person to fully investigate and fix your issues.
Your contact details will help us to get hold of you if we need to discuss your complaint or require further information.