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Report an accident or make a claim

the only number you will need if you have an accident... 0800 9 537 537

If you are unfortunate enough to have an accident then you'll appreciate a fast response and access to experts 24 hours a day, 365 days a year.

That's why we have introduced, for ALL autonet customers, a 24/7 claims service where experienced claims handlers are on call to ensure all aspects of your claim are handled quickly and efficiently.

Save this number in you mobile phone so that you will have it available should you need it to report an accident or make a claim.

Claims Advice

If you are involved in an accident then you must:

  • Stop and exchange details with the third party involved. This is a legal requirement if you are involved in an accident resulting in someone being injured or if you are unable to exchange particulars with the third party, you must inform the police within 24 hours.
  • Give your name and the vehicle owner's name and address and registration number to anyone having reasonable grounds to require them. Your insurance company will not want you to make any statements admitting fault or liability to the third party.
  • You should obtain the name and address of the owner of the other vehicle(s) involved along with the registration number(s) and the name(s) of their insurers.
  • You should obtain the names and addresses of independent witnesses, if any. If the police attend, you should obtain the police officer's name, number and station.
  • Try to show, through a sketch, details of width of road, position of vehicles involved and of any traffic, skid marks, positions of road signs, traffic islands, turnings, etc.
  • If driving a vehicle owned or leased by an organisation, all accidents must be reported to the organisation's head or nominated person and an accident report form completed, even if the vehicle is not damaged.
  • You should also comply with the above even if you were not directly involved in the accident but the presence of your vehicle on the road may have been a factor in the accident.