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A message to our customers regarding COVID-19

Due to the unprecedented issues the country is experiencing with coronavirus (COVID-19) we would ask that you only call us if you feel it is absolutely necessary, as our contact centres are experiencing reduced colleague numbers.

At Autonet there are many ways that you can get the information that you’re looking for online.

Frequently asked questions

Here is a link to our FAQs which should help answer any question you may have regarding your policy.

Live chat

Alternatively, you can talk to us via our Live Chat service.

Looking to Renew?

To save you time and effort, you can renew via our secure online renewals service.

Vehicle maintenance hints and tips

Here are some hints and tips on how to maintain your vehicle during the self-isolation period to limit any potential issues caused by the vehicle being used less frequently. 

You should only attempt these actions if they comply with government restrictions on social distancing and it is safe to do so.
  • Run the engine every couple of days for a couple of minutes to ensure that the battery isn’t flat once the isolation period is over Check the pressure in your tyres using a pressure gauge for this if you have one - or take your car to a petrol station and use their air compressor. The correct pressure will be printed on a label on the opening of the driver’s door and in your user manual. Often front tyres need higher pressure than rear ones.
  • Check your car has a spare wheel and that the tyre isn’t flat. Many car manufacturers now supply a repair kit (usually including tyre sealant and a tyre-inflator pack) instead of a spare wheel, so make sure they are in working order.
  • Check your indicators, brake lights, side lights, headlights and fog lights, and replace any bulbs that have gone.
  • Look under the car for any fluid leaks. A leak could mean a serious problem, so you should really consult a mechanic if you find one.
Before you leave the house: Remember to charge your phone and take a charger with you, also make sure you’ve saved your breakdown provider’s details in your phone.

Other resources

We recommend that all our customers follow the latest Government guidance on coronavirus

The Association of British Insurers has also published some information to help insurance customers – along with answers to commonly asked questions.

Help for car insurance customers

Supporting those who use their cars to help their communities

If you need to use your car for voluntary purposes (including NHS volunteering), supporting others who are impacted by COVID-19, your cover will not be affected and you do not need to tell us.

Supporting our key workers

If you have been defined as a key worker by the UK Government as part of the national response to COVID-19 and need to use your car to drive to work including different work locations e.g. hospitals, your cover will not be affected and you do not need to tell us.

Extended MOT due dates

Due to the current COVID-19 situation, the government has extended MOT due dates for cars, motorcycles and light vans which are due on or after 30th March by six months. For more information please visit: https://www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-from-30-march-2020

 

Help for home insurance customers

If you need to use your own home for clerical work due to the impacts of COVID-19 i.e. working from home, your policy is unaffected during this period and you do not need to tell us.

Typically your employer is legally responsible for any business equipment they provide you with e.g. laptop and mobile phone, but if you own or are legally responsible for it please check your policy to understand any cover that’s provided for business equipment. 

Please note, there is no cover for business related stock or visitors to your home and any non-clerical business use must always be declared so call us if this is the case.

Help for van insurance customers

Supporting those who use their Van to help their communities

If you need to use your Van for voluntary purposes (including NHS volunteering), supporting others who are impacted by COVID-19, your cover will not be affected and you do not need to tell us.

Supporting our key workers

If you have been defined as a key worker by the UK Government as part of the national response to COVID-19 and need to use your Van to drive to work including different work locations e.g. hospitals, your cover will not be affected and you do not need to tell us.

Extended MOT due dates

Due to the current COVID-19 situation, the government has extended MOT due dates for cars, motorcycles and light vans which are due on or after 30th March by six months. For more information please visit: https://www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-from-30-march-2020

 

Help for business insurance customers

MOT Changes

Due to the current COVID-19 situation, the government has extended MOT due dates for lorries, buses and trailers which are from 21st March by three months, for more information please visit: https://www.gov.uk/guidance/coronavirus-covid-19-mots-for-lorries-buses-and-trailers

Business Interruption Insurance

Please refer to your policy schedule and document to see whether you hold Business Interruption cover. Whilst Business Interruption does not typically extend to cover loss of income or profit from COVID-19 related incidences, this can vary by insurer and the nature of your claim.

Therefore, if your business has been affected and you are seeking to make a claim, please contact your insurer, whose contact details are in your policy document and will clarify if you are eligible to claim.  As you will appreciate there could be delays in getting a response due to the unprecedented circumstances facing the country, so if you have an enquiry rather than a claim we would ask you to hold back from contacting the insurer so they can focus on supporting customers who are in urgent need.

In addition, your business may be eligible to benefit from the UK Government’s new financial measures to support businesses through this challenging period. Find out whether your business is eligible, and how you may be able to benefit, at: https://www.gov.uk/coronavirus
phone

call us on 03303 438 628 Car or Van Insurance Customer Service

 

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call us on 03303 438 486 Commercial Business Customer Service (Option 1)

 

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call us on 03303 439 191 Household Customer Service

 

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Closed