Making a payment
If you’ve allowed Autonet to securely store your card details for future payments, then you may make a payment with live chat - if you need to give your card details, then this will have to be done via a phone call to our Customer Service Team.
Call us on 0330 343 8628 Motor Insurance Customer Service
Monday to Friday (including Bank Holidays): 9am to 6pm
Saturday: 9am to 5pm
Sunday: closed
Making a complaint
At Autonet, our aim is to always exceed your expectations and to get things right, on time, every time. We also recognise that sometimes mistakes can happen and we get things wrong. Telling us you are unhappy is our opportunity to put things right and to learn from our mistakes so we can improve the products and services we offer in the future. Find out more about making a complaint.
Press office
For accredited journalists or anyone wishing to obtain company information relating to press issues only, visit our press page.